Bourne Co. Frequently Asked Questions

Is there a catalog of Bourne Co. product available?

Yes, you can view the catalogue on line as follows:
Dealers should log in and click on the Search link.
Individuals should visit www.bournemusic.com and click on Shop.

How do I contact Bourne Company?

Please note that we are often unavailable by phone. In order to answer your inquiries in the most expeditious manner, kindly contact us via e-mail only. E-mail questions to info@Internationalmusicco.com and a customer service team member will respond to you via e-mail. Your patience is greatly appreciated. 

Why am I unable to order an item?

This may occur for one of the following reasons:
-Due to copyright restrictions the item is not available in your territory;
-While the item is in print, it may not be currently available in inventory – please allow 6-8 weeks before reordering.

If an item is not in stock can I place it on backorder?

We do not accept back order requests. If an item is unavailable, we suggest that you reorder the item with your next order or at a later date.

Can I save my order?

No. Closing your browser and re-opening starts a new session for a new order.

How will my order be shipped?

You must specify how you wish to have your order shipped each time that you place an order.

Shipping Internationally

Please note that all individual customers located outside the U.S. and Canada must have a valid shipping account with FedEx, UPS or DHL to place an order with us. To establish an account with one of these carriers, please visit the following websites:
www.fedex.com
www.ups.com
www.dhl.com

When using a collect account for shipping, the customer must enter a valid shipping account number for one of these three carriers to place an order with us. All shipping charges are then billed directly to the customer by FedEx, UPS or DHL, and not by us. We also recommend that dealers outside the U.S. use their own FedEx, UPS or DHL collect account for shipment of their orders. We cannot assist in the creation of a shipping account and make no warranty or representation on behalf of any shipping company.

How do I place a rush order?

We do not accept rush orders.

How do I know that my order has been accepted?

You will receive an order confirmation e-mail.

What happens if I don’t receive an order confirmation e-mail?

You should always receive an automatic email confirmation after submitting an order, and another email with your invoice and tracking number after the order has been shipped. Should you not receive a confirmation in your inbox, kindly check your spam folder. If there is no confirmation, please contact us immediately at sales@bournemusic.com. Please do not resubmit the order a second time, as you will be responsible for the duplicate order and credit card charge whether or not you received a confirmation.

How do I add an item(s) to an order that I have already submitted?

All orders that have been submitted are final and cannot be changed or cancelled. If you need to add an item(s) you may wait to include it in your next order, or you may include it in a new order. We cannot guarantee that a second order will be shipped with the previous order or even on the same date.

How do I know when my order has been shipped?

Please allow 3-5 business days before your order is processed. Upon shipment you will receive via e-mail a notice advising of the tracking number. If you haven’t received this tracking number notice your order has not yet been shipped. However, we suggest that you check your spam filter.

How often do you process/ship orders?

Please note that we do not process/ship on weekends and all holidays.

How long will it take for me to receive my order?

Once you receive your tracking order notice you may visit the appropriate carrier’s website to determine the estimated date of delivery.

How do I keep my credit card information on file for future orders?

Our policy prevents us from storing or keeping your credit card information on file.

When will I be invoiced?

An invoice will be electronically sent to you at the time of shipment.

Why haven’t I received my invoice?

We may not have your current e-mail address on file. You MUST inform us via e-mail of any change to your permanent e-mail address. However, we suggest that you check your spam filter and also have your IT department white list our domain name.

Will a copy of my invoice be included with the order?

No. A packing slip containing the contents of your order will be included with your order, but this is not an invoice.

How do I return items?

The returns process is explained and can be found by logging into your account under Terms and Conditions.

We appreciate your business and thank you for choosing Bourne Co. for your printed music needs.